Once a product has been sold, it cannot be exchanged except for the following:
- Products received are different from what is stated on the invoice; i.e. Wrong goods are delivered.
- Product is found to be faulty.
- If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods.
Local Exchange Policy: Exchange of product(s) will be arranged at EOA.
Overseas Exchange Policy: Customer has to scan/picture the said product(s) and email EOA for verification. EOA will send the replacement product via mail upon approval. Normal delivery lead time applies.
All products to be exchanged have to be returned to EOA in their original packaging, accompanied with the original sales invoice with date of purchase and a brief description of the fault of the product(s).